The most common questions our customers have for our customer service team are listed here. If you have a query that isn’t answered in the questions below, please contact our customer service staff for more information.
What is the estimated delivery time?
In most cases, we deliver all orders within 3-5 working days and charge a flat rate in typical circumstances. If the customer requests same-day or next-day delivery, we will accommodate them by charging the same additional delivery fees.
On Saturdays and Sundays, we are closed. Orders that must be delivered the next day or within 48 hours must contact us by 2:00 p.m., either by phone or email.
Is it feasible to have a product shipped to a different location?
Yes, you can request that your packages be delivered to a different location. When placing an order with us, either by email or over the phone, customers should include their addresses. The payment invoice, on the other hand, will be sent to the address provided during the registration process. As a result, please give us an exact address to avoid any trouble.
What is the delivery rate?
- Standard delivery costs £5.99.
We offer delivery services in most countries between 24 and 48 hours (excluding Highlands, Irelands, and Northern Areas).
- Parcels will be used to ship items weighing less than 30kg.
- For products weighing more than 30 kg, pallets will be sent.
The delivery costs for the products are set, regardless of their weight or size.
If the cost of shipping costs varies from what is indicated above, we will notify you and will not dispatch the product until you have agreed to the charges.
What is the latest time to place a next-day delivery order?
On weekdays, you must place your booking order by 2:00 p.m. to receive next-day delivery (MON-FRI).
What is the most efficient way to track my order?
All orders may be easily tracked using a package tracking device, and clients can receive tracking information via email or phone.
Please contact our customer support staff through email or phone at +44 20 3287 5880 to obtain your parcel’s tracking numbers and information.
Monday through Friday, 8:00 a.m. to 5:00 p.m.
What is the best way to find out whether an item is out of stock?
Using both automated and human procedures, our website automatically handles product shortages and updates the shortage level regularly. As a result, our consumers may feel safe placing purchases with us. If a customer orders an item that is out of stock and the shortage is not indicated, our customer service staff will contact you by phone or email to inform you of the shortage.
We do not accept part-ship orders unless the customer specifically asks them. If a customer orders multiple items and one or more of them is out of stock, the order will not be shipped until all of the items are available. If the client prefers in-stock items to be dispatched first and out-of-stock items to be delivered later, the customer can contact our customer service team by phone or email to request the dispatching of the order, and our team will make the required shipping arrangements. This service is provided free of cost
Is it possible to change or cancel any of the goods in my order?
We will do everything we can to make changes to your order until it is sent. Please contact our customer service department at +44 20 3287 5880, and we will be glad to assist you.
When will I be able to hire a third-party installation to schedule my goods?
You should not employ a third party to mount your products until you have received your order and thoroughly inspected it for any shortages or losses.
What payment methods are available?
VISA, Mastercard, and Maestro credit cards are accepted.
Which delivery services do you use?
Depending on the quantity of the purchase and the customer’s delivery address, tarpaulinstoreuk.com uses a variety of carriers, including DPD, TNT, and FedEx.
How trustworthy is your business or website?
The company makes every effort to ensure that the images, prices, specifications, and sizes are accurate; however, these items are subject to change and availability. In the unlikely event that the cost of our product rises, we will notify you before dispatching our products.